RETURNS

RETURNS

Personalized jewelry

Products that you buy through this webshop and that are made to measure (such as engraving) according to the specification entered by you, the right of withdrawal does not apply. The sale is therefore final after successful payment.

Reflection time / return

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel the order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return the product. You will then be credited with the full order amount including shipping. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of the carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, you can contact us via admin@ponytailandco.com . We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packaged for return.

Exchange product?

Do you want to exchange the product? That is no problem at all. You can contact admin@ponytailandco.com . However, you bear the costs for returning the product yourself. This does not apply to jewelry that is engraved, it cannot be exchanged.

I have entered a wrong delivery address!

Accidentally provided a wrong delivery address? Then contact us as soon as possible. We will try to change the order for you.